The returns policy in the following paragraphs refers to all goods delivered to you from adagio.eu.com. You will only be able to exercise this right if you are able to ensure that the goods are returned to us in accordance with the paragraphs below. Where a customer qualifies for a refund, adagio.eu.com will process that refund within 10 working days of receiving a product that a customer has sent back to us. This allows us time for inspection of the product. Please take into account return postage times.

Returns Policy

"How do I return an order?"
"Where do I return the order to?"
"What about returns for orders purchased with a gift certificate?"
"When do disposal fees apply?"
"When do restocking fees apply?"
Cancellation right

"How do I return an order?"

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 30 days of receipt that you do not wish to keep. Non-faulty items must be returned in their original packaging and in an undamaged condition.

Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

Please visit your account page and indicate the items you wish to return to us.

We refund only standard postage charges for orders delivered outside the UK.

PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with refund or "store credit" for these items less a 35% disposal fee. No refund will be made for shipping charges.

We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

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"Where do I return the order to?"

Please return all orders to the following address:

Adagio Teas
Unit M - Venture House
Bone Lane
Newbury
Berkshire RG14 5SH
United Kingdom .

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"What about returns for orders purchased with a gift certificate?"

For orders purchased with a gift certificate (whether for full or partial payments), we will credit your gift certificate account with the corresponding amount and refund any remaining funds to the card used for the original payment.

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"When do disposal fees apply?"

A disposal fee of 35% applies to shipments that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss.

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"When do restocking fees apply?"

A restocking fee of 35% applies to packages returned to us because an incorrect address was provided, or in the rare instances when all delivery attempts are unsuccessful. The fee is assessed to cover the shipping charges we accrue when Royal Mail returns your order to us.

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Cancellation right

Under the Distance Selling Regulations, European Union citizens have the legal right to cancel the order within seven working days of receipt of the goods.

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