How to Order/Ship

"How do I place an order?"
"Is it safe shopping online?"
"What are your payment options?"
"When is my order dispatched?"
"What are your shipping rates?"
"How long will my order take to arrive with standard delivery?"
"How do I send a gift to another address?"
"I need to ship these to two different addresses. Can I combine them into one order to save on shipping?"
"I don't like ordering online. Can I order by phone or pay by check/money order?"
"How do I use a gift certificate?"
"Where's your phone number?"

"How do I place an order?"

To place an order, simply add all desired items to your shopping cart. To place any of the items in a shopping cart, simply click on its price on its individual product page under "add to cart." You may change quantities by entering a desired number and hitting the 'recalculate' button. To remove an item, simply set its quantity to zero. Once complete, please hit the 'checkout' button.

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"Is it safe shopping online?"

We keep all your information private and secure. All orders are placed through our secure server. And we will not release an iota of this information to any third party. Please refer to our privacy policy for further information.

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"What are your payment options?"

We happily accept all major credit and debit cards, as long as they have a Visa or Mastercard symbol on it.

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"When is my order dispatched?"

Your order is dispatched once the payment has been approved and your delivery / billing address has been verified.

We aim to dispatch orders received on a business day by 11.30 am GMT the same day. Orders placed after this, over the weekend or during peak periods will go out the following business day.

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"What are your shipping rates?"

Our UK delivery prices are very reasonable: standard delivery within the UK is only €3. Delivery to Europe is €4. We also offer free delivery for orders above €50. To learn more, please visit our shipping page.

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"How long will my order take to arrive with standard delivery?"

For the UK, delivery takes 1 to 2 days from time of dispatch. Deliveries to Europe take 3 to 5 days.

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"How do I send a gift to another address?"

To send to a different address, simply select "or enter a new address" in the shipping address section of checkout and enter the gift recipient's address.

All your purchases may be gift-wrapped at no additional charge. Simply select "yes" when prompted "Is this a gift?" in checkout and select the items you'd like to get wrapped. Our round tea tins, not conducive to wrapping, are instead packaged in our beautiful decorative gift-boxes.

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"I need to ship these to two different addresses. Can I combine them into one order to save on shipping?"

The total of EACH ORDER must be over €50 to take advantage of free shipping.

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"I don't like ordering online. Can I order by phone or pay by check/money order?"

Unfortunately, at this time we do not accept order via check or money order.

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"How do I use a gift certificate?"

The entry point for your gift-certificate is found on the very first check-out page, where you are given an option of using a gift-certificate or credit card. Please select 'gift-certificate' and our system will automatically subtract its amount from your purchase. And allow you to place any amount remaining on a credit card of your choice.

We unfortunately may not do this retroactively, so please follow these instructions thoroughly and email us if there are still problems before completing your order!

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"Where's your phone number?"

Unfortunately, at this time we do not offer live phone ordering or support. However, we are lightning fast at answering emails!

If there are any questions or problems placing an internet order, please email us.

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